FAQs

Frequently Asked Questions.

Q. How to search products?

A. Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

Q.  what are payments options?

A. you can pay with your Paypal account or if you don't have paypal account you can choose payment mode of credit or debit card also.  you can get this options at check out time.

Q. My order has been dispatched, can i track it?

A. Once your order has been shipped, you’ll receive a tracking number via email. Note, it can take up to 5 business days for shipping activity to update. 

Q. How long will it take for my items to arrive?

A. It will usually takes 10-30 business days for all your orders to arrive.

Q. How long will it take to receive a tracking number?

A. It will take usually 2-5 business days.

Q. Can i return my items?

A. Ofcourse you can.We offer an extended 30 day guarantee. read our replacement and refund policy for more details.

Q. What is Buyer Protection?

A. Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Q. can i exchange my product ?

A. Yes, The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

 

 

Q. Is shipping free?

A. Yes, we never charge for shipping to the 62 states of united nations, all European countries, and for the rest of the world on all order above $49.99 we provides free shipping.

Q. Will i (the customer) have to pay customs?

A. For most countries you will not have to pay customs, but is depends where you are located. In that case customer has to pay custom charges.

 

Q. Who can i contact if i have a problem with my order?

 

A. All inquiries can be forwarded to support@soulgratifier.com